FAQ

When will my order be processed?
Orders are processed within 24 hours (one business day).

How long does shipping take?
Shipping times vary depending on your location. Estimated delivery times are shown at checkout.

Can I cancel or change my order?
You can request a cancellation or change within 24 hours after placing your order.

How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number.

My tracking number doesn’t show updates yet. Why?
Tracking information may take 24–72 hours to update after shipment. Please be patient.

Where do I enter my tracking number?
You can track your order on our Tracking Page using your order number or tracking number.

Do you accept returns?
Yes, we accept returns according to our Refund Policy.

How do I request a refund?
Please contact our support team with your order number and reason for the request.

When will I receive my refund?
Refunds are processed after the returned item is received and inspected.

Are the kits beginner friendly?
Yes! Our kits are designed for beginners and include clear instructions.

What’s included in the kit?
Each kit includes all the materials needed to complete the project. Full details are listed on the product page.

How can I contact support?
You can contact us anytime at support@tualoja.com. We usually reply within 24 hours.

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